Grievances
If something went wrong.
We take every complaint seriously. In line with the Consumer Protection (E-Commerce) Rules, 2020, we will acknowledge your grievance within 48 hours and aim to resolve it within one month.
- 48 hWe acknowledge your complaint with a reference number.
- 7 daysWe investigate, and may ask for photos or the batch code.
- 30 daysResolution: replacement, refund or a clear written answer.

